What is Swanwick's Return/Exchange Policy?

30-Day Satisfaction Guarantee

Swanwick offers a 30-day satisfaction guarantee on all non-prescription products.

If you’re not completely satisfied, you may request an exchange or refund within 30 days of delivery. Simply contact [e-mail], and our Customer Support Team will assist you.

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United States, United Kingdom, Australia & Canada

We will provide you with a return shipping label.

Please note that we are unable to mail physical return labels — customers are responsible for printing the label provided.

All Other Countries

Customers are responsible for return shipping costs to our US or UK returns facility.
 

You can view our full non-prescription return policy here: Swanwick Sleep Return Policy

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Prescription Products

Prescription Swannies are custom-made to order and are not eligible for exchanges or refunds.

However, we fully cover any issues relating to manufacturing defects.

Please review our policy here: Prescription Swannies Return Policy
 

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Refund Processing

Refunds are processed once:

• The return shipment has been validated through tracked shipping, or
• The return has been received at our facility (if tracking is unavailable).

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.